Client Advisor NATO

Concordia is an independent and professional insurance broker with a clear mission: to provide reliable, innovative, and tailor-made insurance solutions for multinational companies, SMEs, self-employed professionals and private individuals. Our team of 150 employees is committed every day to delivering outstanding service built on a personal approach, integrity and a strong customer focus.

As a growing and profitable organization, we are constantly evolving. With modern offices across multiple locations (Antwerp, Ghent, Brussels, and Ostend), we combine local presence with the strength to make an impact. Through strategic acquisitions and continuous investments in digitalization and automation, we are building a future-proof organization where process optimization and operational efficiency are at the heart of everything we do.

We are an engaged organization that actively contributes to society. By collaborating with a wide range of partners, we strive to create a positive and lasting impact.

Would you like to become part of our dynamic organization and join our NATO office? We are looking for a Client Advisor who will guide and fully support expats and embassies with all their insurance needs in the Belgian insurance market. With your customer-focused approach and expertise, you will deliver a seamless, personalized, and professional service.Does this sound like the right opportunity for you? Apply today!

Functieomschrijving

As a Client Advisor in our NATO office, you will act as the first point of contact for clients within your assigned client segment (expats).
You will be responsible for the end-to-end management and accurate follow-up of your non-life insurance portfolio.
You will advise clients, prepare quotations, contact clients, discuss the proposed insurance solutions, and issue new insurance policies.
You will process all relevant data and contracts in our BRIO management system.
You will communicate with both insurers and clients on a daily basis via email and telephone.

Aanbod

At Concordia, we believe in protecting more than just risks and damage. We also invest in your future. That’s why we’re excited to offer you your own personal “security policy”:

A permanent employment contract
A competitive salary complemented by an attractive benefits package, including meal vouchers, net expense allowances, hospitalization and group insurance, guaranteed income insurance, eco vouchers and more
Flexibility in every sense of the word, including statutory holidays supplemented with recovery and ADV (working time reduction) days, flexible working hours, hybrid working, and the option to work from multiple office locations (Antwerp, Ghent, or Brussels)
Opportunities for continuous learning, professional development, and long-term career growth

And on top of that: extra coverage for your happiness at work

A warm, family-oriented atmosphere across all our offices, combining professionalism with a personal touch.
A close-knit and supportive team where you’ll quickly feel at home.
A dedicated social committee that organizes fun events and activities throughout the year.

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Profiel

You hold a bachelor’s degree in insurance or an equivalent qualification.
You have several years of experience in the insurance sector.
You have a solid understanding of non-life insurance products and enjoy advising clients within your assigned client segment (expats).
You are sociable and communicate confidently with clients in person, by phone and via email.
You are customer-focused and combine this with a commercial mindset. You recognize opportunities and proactively pursue them.
You have professional communication skills in English and/or French and/or Dutch.
You are accurate, organized, and meticulous in your administrative work, ensuring all information is correctly recorded in our BRIO management system.
You are proficient in Microsoft Office (Word, Excel, and Outlook) and are comfortable working with BRIO.
You are willing to work from our NATO office and understand that access to the premises is subject to NATO’s strict security and registration procedures. You are comfortable complying with these requirements.
You are willing to work from the NATO office every weekday.

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